Auth Hold Codes ​

An Auth Hold include a code - a short string with a brief explanation - as a value for code. Below is a list of possible codes that can be returned, along with our default messaging and the products they relate to.

account_issue_apple_pay_on_file ​

Your payment method could not be updated because your iTunes payments are made via Apple Pay. Please update your payment method directly through Apple Pay.

account_issue_disney_plus_third_party_on_file ​

Your Disney+ subscription is currently being paid by a third party provider such as iTunes, Verizon, or the Disney bundle. Sign in to your Disney+ account if you want to change the payment method to your card.

account_issue_payment_details_required ​

This provider requires additional information. Contact them directly to update your payment method.

account_issue_with_swap ​

We couldn't update your payment method because of an issue with your account. Please go to the provider directly to update your payment method.

account_issue_primary_account_holder ​

We can't update your payment method because you aren't the primary account holder for this provider. Please provide the username and password of the main account holder.

account_issue_card_not_accepted ​

We can't update your payment method because this card isn't accepted by the provider. Contact the provider directly to resolve this issue, then try again.

account_issue_max_cards_on_file ​

We can't update your payment method because the provider won't allow any more cards to be added. Please sign in directly on the provider's website to remove a payment method and try again.

account_issue_third_party_connected ​

We couldn't update your payment method because you're paying for your subscription through a third-party provider (like PayPal or Google Play). Please go to the third-party provider directly to update your payment method.

account_issue_third_party_available ​

We couldn't update your payment method because you're paying for your subscription through a third party, such as iTunes or Amazon. To change your payment method, select the third party from the list of providers to add your card.

account_issue_no_active_subscription ​

We couldn't add your card because you don't have an active subscription with this provider. Please activate your subscription and try again.

system_issue_with_swap ​

We couldn't update your payment method because of a technical problem. Please try again.

provider_system_issue ​

We’re unable to complete the swap because of a system issue with the provider. Please try again later.

partner_expiration_exceeded ​

This request has exceeded your financial institution's expiration policy.

account_issue_account_locked ​

Your account has been locked. Unlock your account directly through your provider and try again.

authentication_unsupported ​

We’re unable to access your account because your login credentials are from a third-party service, such as Facebook or Google. To link your account, disconnect from the third-party service and create new login credentials directly through the provider.

authentication_not_completed ​

We're unable to access your account because authentication was not fully completed. Please re-authenticate your login credentials and try again.

Subcategories for authentication_not_completed ​

Subcategories for system_issue_with_swap ​